if someone have problems with special characters in customer name, or product name, be sure your server does not change its PHP version. The issue is around htmlentities in /app/code/local/PAJ/GetCustomerFeedback/Model/Observer.php.
In fact if PHP is 5.4 htmlentities treats the string per default as utf-8 encoded.

in Observer.php you can read :
$cartProductName=utf8_decode($cartProduct->getName());
After that $cartProductName contains a string ISO-8859-1 encoded.

Some lines after you can read the preparation of the email content with product name :
$cartHTML=$cartHTML. ”. htmlentities($cartProductName). ”. $newline;

If you have special characters in $cartProductName , htmlentities($cartProductName) returns nothing because an utf-8 encoding is waited.
For me the best solution is to change the 1st line in :
$cartProductName=$cartProduct->getName();
and code the 2nd with:
htmlentities($cartProductName, ENT_QUOTES, “UTF-8″)
adding arguments to htmlentities to manage surely its behaviour for all languages.

You have to add also htmlentities around $customerName on this line:
$greeting = ”. $this->getTranslation(‘Hello’,$storeID). ‘ ‘. $customerName. ‘,’;
but do that like this to be sure:
htmlentities($customerName, ENT_QUOTES, “UTF-8”)

and modify these 2 lines in the same logic (utf8_decode not useful):
$customerFirstName = strtolower(utf8_decode(Mage::getSingleton(‘customer/session’)->getCustomer()->getFirstname()));
$customerLastName = strtolower(utf8_decode(Mage::getSingleton(‘customer/session’)->getCustomer()->getLastname()));

as this:
$customerFirstName = strtolower(Mage::getSingleton(‘customer/session’)->getCustomer()->getFirstname());
$customerLastName = strtolower(Mage::getSingleton(‘customer/session’)->getCustomer()->getLastname());

With these updates, this extension works perfectly now in french under a 5.5.37 PHP version server.

Email not receive.

I installed the extension and made sure the cron job is running.
I have verified the /cache at the app/code/local/PAJ/GetCustomerFeedback folder and I have put it with 777 and I see extension generates two files for each order in the /cache folder but does not send out emails.

I have configured it to no verify the order state and to send the email immediately after the order..I have make some orders and put them in different states.. Anything else to review?

I also check spam folder but email not receive.

When you turn on the email debug do you receive anything?

I’m having the same issue as others here. I’ve tried every combination and yet I don’t get any review emails – only the plugin storing files in the cache. I don’t get any errors

Please contact with me – agnieszka.oselka90@gmai.com

Hi PAJ,
I implemented this extension for my site.
everything is working fine but email is not send to general address or customer.
It has been saved to cache folder.
Could you give me some suggestion for it.
Thanks….

Can you send me examples of the two cache files so I can check they are formatted correctly. Have you tried changing the mail option from Magento to PHP or vice versa?

Try using htmlentities to try and html encode the special chars.

Not sure why but i just received the email finally! Weird that I did set the cron job to run per 5 minutes in my cpanel. Then in my Magento i set my cron to “Generate Schedules Every 5”. Then I even manually run the cron.php via shell.

Not sure why the delay??